Returns and Refunds

Last Updated: October 2026

At Party Girls Cosmetics, we want you to have a beautiful and seamless shopping experience. Since our products are cosmetics and personal-use products, we follow strict hygiene and quality standards.

Please read the following Return, Refund & Cancellation Policy carefully before placing your order.

1. Return & Exchange Policy

Due to the hygienic and personal nature of our cosmetic products, we do not accept returns or exchanges for products that have been opened, used, swatched, tested, or applied.

We do not accept returns or exchanges for:

  • Change of mind after placing an order

  • Shade preference or shade not looking as expected on your skin tone

  • Incorrect shade selected by the customer

  • Products that have been opened or used

  • Personal preference regarding colour, texture, finish, fragrance, or formula

  • Allergic reactions or individual sensitivity to a cosmetic product

  • Products purchased during a sale or promotional offer, except where the product is received damaged, defective, incorrect, or incomplete

We strongly recommend reviewing the product description, shade information, ingredients and other product details before placing your order.

2. Damaged, Defective, Wrong or Missing Products

If you receive a product that is:

  • Damaged during transit

  • Defective or unusable

  • Different from the product ordered

  • Missing from your package

  • Received with significant leakage or packaging damage

please contact us within 48 hours of delivery.

To help us investigate and resolve the issue quickly, you must provide:

  1. Your order number

  2. Clear photographs of the outer shipping package

  3. Clear photographs/videos of the product received

  4. A continuous, unedited unboxing video, wherever available

  5. A description of the issue

For damaged, defective, incorrect or missing products, Party Girls Cosmetics may, at its discretion and subject to verification, provide a replacement, refund, store credit, or another appropriate resolution.

Where the issue is verified as being caused by Party Girls Cosmetics or the delivery process, we will bear the applicable return/replacement shipping cost.

3. Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

  • The unopened package

  • The shipping label

  • The condition of the package and seal

  • The complete opening of the package

  • All products received

An unboxing video helps us verify transit damage, missing products, leakage or incorrect items.

However, the absence of an unboxing video does not by itself prevent us from reviewing a genuine complaint. We may request additional photographs, videos or other information to verify the issue.

4. Refunds

If your refund request is approved, the refund will generally be processed to the original payment method used for the purchase.

Refund processing will begin after the returned/affected product, photographs, videos or other required information has been reviewed and the claim has been approved.

Depending on your payment provider or bank, the amount may take additional time to appear in your account.

Shipping charges, where applicable, may not be refundable unless the issue is attributable to Party Girls Cosmetics or the product was defective, damaged, incorrect or otherwise eligible for a refund under applicable law.

5. Store Credit

In certain approved cases, Party Girls Cosmetics may offer store credit instead of a monetary refund, where permitted and agreed with the customer.

Store credit may be subject to the validity period and conditions communicated to the customer at the time it is issued.

6. Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, the refund will be initiated to the original payment method.

Orders placed during limited-period sales, promotional campaigns or special launches may be subject to additional cancellation conditions, which will be clearly communicated at the time of purchase.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address, including:

  • Name

  • House/Flat/Building number

  • Street/Locality

  • City

  • State

  • PIN code

  • Contact number

Party Girls Cosmetics will not be responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, refusal to accept the package, or repeated delivery failure, any re-shipping may be subject to additional shipping charges.

8. Refused or Undelivered Packages

If a customer refuses delivery or a package is returned to us because of repeated failed delivery attempts, we will review the order on a case-by-case basis.

Any refund, if applicable, may be processed after deducting applicable shipping, return-to-origin, or other non-recoverable charges, where permitted.

9. Sale & Promotional Orders

Products purchased during sales, clearance events, promotional campaigns, or special offers are generally non-returnable and non-exchangeable unless the product is received:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

  • Significantly different from what was ordered

Any special return or cancellation terms applicable to a particular promotion will be displayed at the time of purchase.

10. Product Shade Disclaimer

Cosmetic shades may appear slightly different depending on:

  • Individual skin tone

  • Lighting conditions

  • Camera settings

  • Screen/display settings

  • Natural variation in application

Therefore, shade preference or a shade appearing different from how it looked on your screen does not qualify for a return or refund.

We recommend checking the shade information and product images carefully before purchasing.

11. Product Modification

Once an order has been placed, we may not be able to modify:

  • Shade

  • Quantity

  • Product

  • Shipping address

  • Other order details

Please carefully review your cart and order details before completing your purchase.

12. How to Raise a Return/Refund Request

To report a damaged, defective, incorrect or missing product, please contact us through our official customer support channel with:

Order Number:
Registered Name:
Registered Mobile Number:
Issue:
Photos/Videos:

Please contact us within 48 hours of delivery for the fastest resolution.

Requests submitted after the applicable reporting period may be reviewed at our discretion, subject to the nature of the issue and applicable consumer rights.

13. Verification of Claims

All refund, replacement and return requests are subject to verification.

Party Girls Cosmetics reserves the right to request additional information, photographs or videos where reasonably necessary to verify a claim.

We may decline a claim where there is evidence of:

  • Product having been used or tampered with

  • Damage caused after delivery

  • Misuse or improper storage

  • Deliberate damage

  • Missing components caused after delivery

  • A fraudulent or misleading claim

This does not limit any rights available to consumers under applicable law.

14. Contact Us

For any questions regarding returns, refunds, cancellations or damaged products, please contact our customer support team through the contact details provided on our website.

Party Girls Cosmetics

We are committed to handling genuine concerns fairly and providing our customers with a smooth and transparent shopping experience.

Important

This Refund & Return Policy should be read together with our Privacy Policy, Shipping Policy and Terms of Service.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.